Mixup
Dispatch asks for the right unit at the pump.
Ownership
Three piles. Three owners. No shared inbox.
A fuel flag with no owner becomes folklore. I label the row so the person who can finish it is obvious.
The label is the assignment
Mixup: dispatch. The gallons are yours and the unit is wrong. Review: a named person with the authority to pull a receipt. Sensor: maintenance. Nobody gets all three, or the list dies.
Finance sees the week. They should not be the ones opening pump video. Safety sees a minute and a unit, not the whole card file.
What cleared means
Cleared means a person looked at the evidence and decided. It does not mean the row disappeared to make Monday pretty.
I do not clear rows inside your TMS. The report records the ask. Your team records the decision in whatever system they already trust.
What I look for
Write the owner on the row
Missing gallons
A reviewer pulls receipts and, if needed, video.
Bad sensor
The shop fixes the unit before anyone uses it as proof.
Short answers
Before you book.
Then they still get three labels. The work is different even when the name is the same.
I will walk through the first lists. After that, the list should stand without me in the room.
Next step
Let's name who clears what.
On the first call I will ask who touches fuel today. The audit should fit those people, not a new org chart.