The pattern
Same miss, more than once, not a single typo.
Pump habits
The habit is usually the unit number.
Drivers key what the prompt has trained them to key. If that number is not the tractor they are in, every report downstream is fiction.
Say the habit exactly
The sample ops note is one sentence: ask drivers to enter their own unit at the pump. F. Adeyemi keyed 6120 and drove 6210. That is a habit with a name, not a culture diagnosis.
I will not write a poster about integrity. I will show the repeated miss. Dispatch can say the sentence.
Habits that are not theft
Keying a personal unit number. Fueling the assigned trailer truck and prompting the day cab. Sharing a card inside the fleet so the gallons are yours and the record is not.
Those stay out of the fraud file. They still need a fix, because they hide the fills that are actually missing.
What I look for
A habit line worth sending
The evidence
Keyed unit, driven unit, gallons in a tank.
The sentence
Enter the unit you are in. Stop there.
Short answers
Before you book.
No. I give dispatch the sentence and the evidence. They talk to drivers.
Maybe. I will not change it. I will show whether the current prompt is producing fiction.
Next step
Let's name the habit without a speech.
If everyone already knows drivers key the wrong unit, the audit is how you measure whether it stops.